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Wednesday, August 5 • 15:45 - 17:00
The Sprint 3 Revolt - How our large scale transformation nearly failed (Raj Mudhar, Jason Alexander) POPULAR

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Limited Capacity seats available

At the start of 2014, we cut over 2000+ people at American Express from waterfall to a full agile concept and delivery life cycle. Confidence was high despite the risk. A year of diligent preparation had put all the textbook conditions for success in place: senior leadership was on board; employees were psyched; we had coaches on the ground; a well thought-out agile Software Development Life Cycle; and a continuous integration and delivery infrastructure ready to go. Expectations were managed for the whole organization that the first few sprints for the 40+ scrum teams would be turbulent. Then Sprint Three happened. A revolt erupted across our teams that threatened the whole transformation. The window of opportunity to get it back on track was dwindling. This talk lays out what happened, the five-WHYs behind it, the resolution, and what others can learn from our experience when embarking on a large scale transformation.
Learning Outcomes:
  • Transformation Conditions for Success - what every large organization needs to succeed
  • Optimizing the Whole - How failing to look at the bigger picture can spell doom
  • Leadership - the importance of rapid response at the right time
  • Lessons Learned Summary - what you can do to avoid the mistakes we made, and a few things we did right along the way (including building an early warning system)


Jason Alexander

Head of Digital Delivery, Chase
Jason recently joined Chase to lead Delivery across the rapidly evolving Digital efforts of the bank. Prior to Chase, Jason led Product Development for Enterprise Growth at American Express. In his four years in Enterprise Growth, he led User Experience, Product Strategy and Planning... Read More →

Raj Mudhar

Deloitte Canada

Wednesday August 5, 2015 15:45 - 17:00 EDT
Potomac 5/6