Abstract: We all talk about conflict. We all experience it. But do we really understand what causes it and how we deal with it? Do we have any idea what to do about it? Much research and study has been done, but that doesn't help when you're in the middle of conflict. You don't have time to pull out the reference book or go to a website. You need simple, clear understanding.
Learn the categories of conflict and how to recognize them, which means having an understanding of what generates them. Learn the different strategies of dealing with conflict, recognize your own preferred strategies, and understand where you may choose to change your strategy. Discover specific tools you can use in any situation to comfortably and confidently deal with conflict. Doc List introduces some ideas to enhance your learning after you leave the session, so you can continue to expand your love affair with conflict.
Learning Outcomes: - List two or more tools/techniques for addressing and dealing with conflict in a team
- Demonstrate one conflict mediation technique
- Define "conflict"
