Abstract: Have you experienced teams that lack ownership, that keep going to management for the answers that just won’t “step up”? In this session we will discuss why listening can help people and teams rise to the occasion and take ownership. By listening effectively we can ask the right questions for people and teams to change perceptions and take ownership.
In this interactive session we will talk about and practice listening and asking questions.
Learning Outcomes: - Scrum Master, coaches, mentors, and leaders at all levels will experience:
- 1. How we stop listening once we think we know the answer
- 2. How listening builds trust and respect
- 3. How listening and asking builds ownership
- 4. How asking questions can change perceptions
- 5. Types of questions: Permission; Sharp; Probing; Outcome; - Reflection; Default/Always available questions; checking assumptions
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